Capability Maturity Framework for eGovernment: A Multi-dimensional Model and Assessing Tool

This article describes an IT-based, eGov-centered and capabilitiesdriven model for assessing e-government capabilities and maturity of public agencies. It is the result of an e-government project of the Chilean government now under field testing. The proposed model is based on the three axis of a cube: the information criteria supporting the business processes, the IT resources and the leverage domains. Changing the traditional and exclusive focus on IT, four Leverage Domains have been defined: e-Strategy, IT Governance, Process Management, and People and Organization Capabilities. The Leverage Domains generate a hierarchical structure with a second level named Key Domain Areas. These areas should be measurable and controllable, so are related to the third hierarchical level, named Main Variables providing the qualitatively and quantitatively capabilities of the model. The capability maturity of these variables associated to the intersection with the other two axes of the cube, establish five levels of capability. The proposed model is strongly supported on the international experience and the best practices for IT management.